Communications

The dispatch center for the Denver Paramedics is housed in the Denver Combined Emergency Communications Center, alongside the Denver Police and Denver Fire Department dispatchers.  All of the EMS dispatchers are certified in the use of the Emergency Medical Dispatch (EMD) system by the National Academy of Emergency Dispatch (NAED).  The EMD system allows our dispatchers to quickly determine what EMS resources will be sent to each 911 call and aids dispatchers in providing crucial instructions to callers to help them manage the situation until crews arrive.  The Denver EMS dispatch center is responsible for coordinating the deployment of Denver Health ambulances and emergency service patrols and is also an important resource for communicating with mutual aid partners during disasters.  EMS dispatch is staffed 24 hours a day by four dispatchers and a dispatch supervisor and is structured to allow seamless transfer of information between the city’s emergency response partners.