DENVER HEALTH PARAMEDIC DIVISION | DHPD EMS EDUCATION
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Communications

The dispatch center for the Denver Paramedics is housed in the Denver Combined Emergency Communications Center, alongside the Denver Police Department and Fire Department dispatchers. All of the Denver Health Paramedic Division’s EMS dispatchers are certified in the use of the Emergency Medical Dispatch (EMD) system by the National Academy of Emergency Dispatch (NAED). The EMD system allows our dispatchers to quickly determine what EMS resources will be sent to each 911 call. The EMD system also aids dispatchers in providing crucial instructions to callers to help them manage the situation until EMS crews arrive. The Denver EMS dispatch center is responsible for coordinating the deployment of Denver Health ambulances and Emergency Service Patrols on a day-to-day basis, and is also a important resource for communicating with mutual aid partners during disasters or times of system overload. EMS dispatch is staffed 24 hours a day by four dispatchers and a dispatch supervisor. The center uses a Tri-Tech® Computer Aided Dispatch system that is integrated with the police and fire departments to allow the seamless transfer of information between the City’s emergency response partners. The Denver Health Paramedic Division communications center is currently pursuing accreditation as an NAED Center of Excellence.